FCG facilitates manufacturer, manufacturers’ representative and distributor strategic planning process and strategy execution teams – whether an expansion strategy, cost cutting strategy, alignment strategy, branding strategy, customer service strategy, marketing strategy, sales strategy, procurement strategy, distribution strategy, employee learning & growth strategy, and/or funding strategy.
FCG creates balance scorecards and links incentive compensation plans to performance scorecards to achieve company goals and measure performance. These scorecards cover strategies that target financial goals, customer service goals, internal business processes, and employee learning and growth goals.
“In 25 years of conducting and using market research, Tom O'Connor & FCG's Bridgeport Fittings market research study of distributors and manufacturers' representatives was the best I have ever seen!”
Nate Levenson, Bridgeport Fittings
“Tom O’Connor’s knowledge, enthusiasm and ability to create effective and action oriented plans to assist any company who wants to grow is unparalleled.”
Steve Helle, Granite City Electric
“Tom O’Connor has done a great job training our “Deliver on the Promise” Team, and guiding them to develop and implement our Customer Service Guarantees program.”
Jeff New, Mid-City Supply