FCG Market Research

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In addition to Tom O’Connor, FCG has programmers and survey analysts on staff guaranteeing you timely execution and completion of your market research.

FCG conducts market research including market analysis, strategic positioning, segmentation, customer loyalty and retention strategies, and tactical execution. We are experts at conducting mail surveys, telephone surveys, personal one-on-one interview surveys, focus groups, and customer advisory councils.

We are experts at conducting Distributor Customer Satisfaction Surveys. Our Customer Satisfaction Surveys break out results by branch location, customer type (Primary, Secondary & Tertiary Customers), & market type; as well as benchmark against the median FCG client scores of 40 other Distributors.

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“Over the last year, Pacific Western Agencies has been working with Farmington Consulting Group and Tom O’Connor. Tom has provided PWA with sound structure and is currently helping us establish a road map for the future. His business acumen coupled with his knowledge of the electrical industry has proven to be an asset to our organization.”
Ryan Ginter, Pacific Western Agencies

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“If you want someone who is client-focused, customer-focused, knows our industry, and willing to challenge your thinking – Tom O'Connor should be at the top of your list.”
John Isenberg, Western Extralite Company

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“Tom O’Connor has the guts and integrity to take on tough subjects and the tact to skillfully discuss topics most consultants would assume you don’t want to discuss. We are a better company as a result of our work with Tom. Tom is a guy who didn’t suddenly become a ‘consultant’ when he found himself out of a job. He is a true professional with real industry experience, strong communication skills and a commitment to his client’s success that I have seldom seen in industry consultants.”
Vic Jury, Summit Electric Supply