Channel Management & Process Improvement

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FCG conducts research and facilitates process improvement teams to reduce channel waste, build efficient operating systems, and achieve service excellence between manufacturers, manufacturers’ representatives, and distributors.

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“We asked Tom O’Connor to facilitate a 2-day Long Range Strategic Planning Session for our Executive Management Team. Tom professionally challenged our team during the session, re-energizing all of us. We have a clear, strategic focus now. Since our session, we have again asked for Tom’s help with our Organizational Design and Development and look forward to his input as we work through this process.”
Burke Herring, Womack Electric Supply

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“I asked Tom O’Connor to help transition my Company from a top-down-principal-in-control-type of company to a company where employees are empowered to help guide the business. Were it not for Tom O’Connor and FCG, Wiseway Supply would not be achieving the results we are today.”
John Cain, Wiseway Supply

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“We engaged Tom O'Connor to assist us in our long range strategic planning process. His preparation, facilitation, and follow up was thoroughly professional and timely. Our process was greatly enhanced by Tom's participation.”
Ken Hooper, Ferraz Shawmut