Channel Management & Process Improvement

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FCG conducts research and facilitates process improvement teams to reduce channel waste, build efficient operating systems, and achieve service excellence between manufacturers, manufacturers’ representatives, and distributors.

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“In 25 years of conducting and using market research, Tom O'Connor & FCG's Bridgeport Fittings market research study of distributors and manufacturers' representatives was the best I have ever seen!”
Nate Levenson, Bridgeport Fittings

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“FCG was very effective in designing and conducting a research study that uncovered real issues. The report was presented in a way that helped us identify actionable changes to eliminate wasteful activities. Our goal in conducting the study was to provide members with real change, more than just a report that would be filed away on member’s office shelves. Tom O’Connor and his team were instrumental in helping us accomplish this goal and implement real changes.”
Kathy-Jo Van, Coleman Cable

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“I have been involved in many industry groups and projects, none have had the impact, nor been as on target as Eliminating Wasteful Activities in the Rep Channel. FCG kept us focused on the significant issues and helped us uncover the causes of the problems and develop real solutions.”
Tom Pankratz, Sola/Hevi-Duty