Channel Management & Process Improvement

Representative Photograph

FCG conducts research and facilitates process improvement teams to reduce channel waste, build efficient operating systems, and achieve service excellence between manufacturers, manufacturers’ representatives, and distributors.

Callout Splitter

“I've been intricately involved with FCG on our Consolidated Supply Co. Customer Satisfaction Survey for several years. Without a doubt, this survey has helped our branch teams raise the bar in delivering extraordinary service for our customers. The way Customer Satisfaction Index (CSI) goals are tailored based on prior year survey results for each branch make the survey results exceptionally meaningful!”
Bob Bruce, Consolidated Supply Co.

Testimonial spacer

“I believe the online survey effectively brought out the information we were trying to better understand. I'm still amazed at the response rate. It is fun wrapping one up that worked out the way we hoped going into the project.”
Randy Pedretti, Juno Lighting Group

Testimonial spacer

“Tom O'Connor truly lives and feels our business and has been our guiding light and inspiration as we journey through the changes necessary to become a significant player in the future.”
Jack Morris, Imperial Electric & Lighting Supply