FCG Business Assessment

FCG Business Assessment identifies significant, measurable improvements you can make to gain a sustainable competitive advantage.

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Do you have the right business strategy in place today to deal with the uncertain economy, increasing customer power, and the changing roles of the distribution channel? Do your people have the skills, knowledge, personal attributes, and energy to take your company to the next level? Are your processes customer-focused and cost efficient?

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Conducted by Tom O’Connor, FCG Business Assessment will accomplish:

  • Individual meetings with the principal(s) to review their job function and organization design; vision and core values; company goals and strategies to achieving those goals; and, perception of company strengths, weaknesses, opportunities and threats;
  • Confidential individual interviews with key personnel to review their job functions, business processes, company goals, department/branch goals, and individual performance goals; and, perception of company strengths, weaknesses, opportunities, and threats.
  • 360 degree feedback of every leader’s strengths and weaknesses.
  • Five-year analysis of income statements and balance sheets and benchmark to distribution industry standards.
  • Tour of facilities and review and analysis of major business processes.

Tom O’Connor will spend three (3) days on-site, shoulder to shoulder with you and your key personnel to analyze your vision, goals, strategy, structure, people, rewards, and processes and submit a comprehensive report detailing major findings, conclusions, and recommendations.

“We all know that customer feedback is essential to the process of continuing to fine tune and improve service to our customers. From first-hand experience, Springfield Electric has learned that the challenge is how to get that feedback from a broad base of customers, and then how to analyze it correctly and use it to make good business decisions. For help with this challenge, we engaged Farmington Consulting Group. Using Tom O'Connor & FCG's very concise customer satisfaction survey process, we got the information we needed, but that was just the beginning. Drawing on Tom's base of industry experience and with his skilled facilitation, we were able to quickly and effectively turn survey results into actions. Tom brought us great value as he: 1. Analyzed the survey results and identified the specific areas of our performance that our customers want to see improved. 2. Interpreted the results to our management team and made specific recommendations. 3. Facilitated a cross functional Springfield Electric team to develop an action plan to improve targeted areas of performance. 4. Guided the implementation of a customer service guarantee platform. These actions have effectively raised the bar on our own performance and on our competition as well. But the real reward is that our customers tell us they see and appreciate the changes.”
Mike Barker, Springfield Electric Supply

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“I have worked with Tom O’Connor and Farmington Consulting Group for over ten years. Tom and his company have been instrumental to the success of Consolidated Supply Co. and how we strategically go about satisfying both our internal and external customers. Tom and I have specifically partnered on our annual internal customer (employee) feedback surveys for the ten years we have been working together. Consolidated’s executive leadership finds great value in Farmington Consulting Group’s survey processes, reports and Tom’s valued guidance in helping us to address internal customer feedback so that our company can achieve raving fans both internally and externally. In wholesale distribution, employees are a company’s greatest asset. Tom realizes and understands this and has helped us achieve high employee satisfaction by giving us ideas and guidance that we have executed and delivered. I look forward to a continued partnership with Tom and Farmington Consulting Group as we together address our ever challenging and changing employment environment. Pauline Mueller, SPHR Director of Human Resources Consolidated Supply Co.”
Pauline Mueller, Consolidated Supply Co.

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“FCG’s efforts in obtaining market data, customer perceptions, and candid feedback were instrumental in redefining our strategic direction. Tom O’Connor is passionate about what he does, how he does it, and the results he gets. He has a knack for obtaining relevant information and providing insightful recommendations.”
Paul Suzio, Bridgeport Fittings