FCG Association Work

Serving the distribution channel industry associations in providing breakthrough research studies and leading edge educational sessions.

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NAED

  • Conducted numerous educational sessions at NAED annual meetings.
  • Taught numerous strategy classes at University of Electrical Distribution. (visit this site)

IMARK

  • Serves as the IMARK Member Service Provider for customer satisfaction surveys, focus groups, and customer advisory councils.
  • Conducted numerous educational sessions at IMARK Showcase. (visit this site)
  • Facilitated long-range strategic planning sessions with IMARK Futures Group

NEMRA

  • Conducted “Eliminating Wasteful Activities in the Rep and Manufacturer Sales and Marketing Channel” research study.
  • Facilitated Sales Order Entry Process Task Force, CRM/Sales Reporting Exchange Task Force, and Training & Professional Development Task Force.
  • Facilitated annual Board of Directors strategy sessions. (visit this site)
  • Conducted “Rep of the Future” market research study

EQUITY ELECTRICAL

  • Conducted numerous educational sessions at Equity annual meetings.

“I've been intricately involved with FCG on our Consolidated Supply Co. Customer Satisfaction Survey for several years. Without a doubt, this survey has helped our branch teams raise the bar in delivering extraordinary service for our customers. The way Customer Satisfaction Index (CSI) goals are tailored based on prior year survey results for each branch make the survey results exceptionally meaningful!”
Bob Bruce, Consolidated Supply Co.

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“We asked Tom O’Connor to facilitate a 2-day Long Range Strategic Planning Session for our Executive Management Team. Tom professionally challenged our team during the session, re-energizing all of us. We have a clear, strategic focus now. Since our session, we have again asked for Tom’s help with our Organizational Design and Development and look forward to his input as we work through this process.”
Burke Herring, Womack Electric Supply

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“How does one take a 72 year old company and supercharge the management, employees, change the culture and get everyone excited about the future? My answer is, hire Tom O'Connor and FCG. We have. Without the leadership and experience Tom has brought to our team, we would not be close to being on a successful path. Because of Tom, we now have focus, direction, teamwork, we have round pegs in round holes, we have increased sales and increased profits, we have our customers, employees, suppliers, and even competition now recognizing that, at Consolidated Supply Co., it is not business as usual.”
Karl Neupert, Consolidated Supply Co.