FCG Association Work

Serving the distribution channel industry associations in providing breakthrough research studies and leading edge educational sessions.

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NAED

  • Conducted numerous educational sessions at NAED annual meetings.
  • Taught numerous strategy classes at University of Electrical Distribution. (visit this site)

IMARK

  • Serves as the IMARK Member Service Provider for customer satisfaction surveys, focus groups, and customer advisory councils.
  • Conducted numerous educational sessions at IMARK Showcase. (visit this site)
  • Facilitated long-range strategic planning sessions with IMARK Futures Group

NEMRA

  • Conducted “Eliminating Wasteful Activities in the Rep and Manufacturer Sales and Marketing Channel” research study.
  • Facilitated Sales Order Entry Process Task Force, CRM/Sales Reporting Exchange Task Force, and Training & Professional Development Task Force.
  • Facilitated annual Board of Directors strategy sessions. (visit this site)
  • Conducted “Rep of the Future” market research study

EQUITY ELECTRICAL

  • Conducted numerous educational sessions at Equity annual meetings.

“Tom O'Connor of FCG is an experienced professional business consultant who has a wealth of knowledge and skill in dealing with not only the short- term but also more importantly the long-term business planning process. Tom has the insight and experience to offer sound advice in facing challenges and setting goals and objectives. He is a no-nonsense guy who tells you how it is (like it or not) rather then what he thinks you want to hear. It is absolutely the best investment of time and money I have done in last twenty years. His process has paid huge dividends in the first few months of our strategic planning timetable. I would highly recommend Tom to any business entity large or small that desires outside input and direction in establishing a strategic plan and the road map to implement the established goals and objectives.”
Brian Chase, Lester Sales

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“The Eliminating Wasteful Activities study conducted by Tom O’Connor was a catalyst for action in our company. The research findings were helpful in prioritizing our process improvement projects.”
Ken Hooper, Ferraz Shawmut

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“In addition to providing us with specific customer service advice, Tom O'Connor & FCG has also provided us with sound marketing direction.”
George Adams, Electric Supply, Inc.