News

Electric Supply, Inc. is an independent distributor of electrical and data communication products serving both Florida and international markets. They have engaged Tom O'Connor to facilitate their 2-day long range strategic planning session in January.
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Wiremold Legrand retains FCG to conduct their 2nd annual market research study and continue to facilitate their long range strategic planning process. According to Brian DiBella: "In January of 2007 I took the position of VP/GM of Wiremold. After the first few months in the new position it became clear that Wiremold did not have an effective long range plan and little direction for the future. In order to actively participate in the plan development process I thought it best to bring in a consultant to manage the process and facilitate working sessions. Farmington Consulting Group came highly recommended from various parties in the electrical industry. When I described the situation to Tom O’Connor, he agreed to help and recommended that he focus part of his efforts on an external SWOT analysis. From there we developed a questionnaire designed to give me insight into the perception of our sales team and customers about Wiremold. This external, customer facing approach proved to be the critical decision in the process. This was an excellent recommendation from Tom. Through Tom’s confidential interview process and instant credibility with our sales team and customers, we were able get candid insights and feedback about Wiremold’s perception in the market. Although the news wasn’t good, it was critical to hear and understand the truth. This input was then used to create a long range plan that was aligned with our strategic objectives and that would address the market’s perception of our ability to execute. One of the cornerstones of the new plan was an initiative called Customer 1st. Since completing the long range plan and focusing on execution/implementation, we have achieved much. The Customer 1st initiative has really taken hold and the market has recognized a change in our culture. Wiremold is easier to do business with than ever before. Our marketing organization has been transformed and is the strategic driver of the business. We have implemented organization wide metrics and tools to measure performance. The metrics are supported by a variety of processes and management reviews. Discipline and execution have clearly become organizational competencies. I am convinced that we would not have made certain strategic decisions, nor put in the place the metrics and processes to drive our strategy without Tom’s insights and support."
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CSCO, the leading plumbing & water works distributor serving Oregon, Washington, Idaho, and Hawaii with 18 branch locations and 350 employees, continues to engage FCG, year after year for 11 consecutive years to benchmark both their customer satisfaction and their employee satisfaction. According to Karolyn Neupert, Chairman of the Board & Owner: Karolyn Neupert "Information is our friend! Nobody recognizes or uses that knowledge better than Tom O'Connor and his company, Farmington Consulting Group (FCG). The Win-Win is in the information that comes back from our internal and external customer surveys. It's priceless. The heart of success for business owners and top management is listening to their teams who get it done for them. Next step, manage that information. Tom is clearly the BEST SHEPHERD out there at leading that journey. This is where it counts most in business success. Tom's magic is in orchestrating what we hear. He and his company are an outstanding resource, a company with a GOLDEN HEART. My company is celebrating 80 years of EXTRA-ordinary service and that's due in large part to Tom and his TOP TIER group leading the way for eleven years. It will afford us the opportunity to keep going for at least another 80 plus years. My heart overflows with gratitude and reward for Tom's shepherding. It's a treasure and paramount to the success of my family owned business, Consolidated Supply Co.Nobody does it better than Tom O'Connor and his ability to recognize the power of team and the information from that team.
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Electric Supply is an IMARK member out of Tampa, FL with a primary focus in primary focus is on the electrical construction, utility, voice data, and international markets.
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Etna Supply, a leading plumbing & heating distributor serving Michigan, Indiana, and Ohio has engaged FCG to conduct their 3rd annual customer satisfaction study of 16 branches, 4 Markets, and 2,000 customers.
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